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Twin Cities Closets is a local firm, not a franchise. This important feature translates to enormous value for customers. Simply stated, the highest-quality product in home organization is delivered at maximum value, less expensive franchising fees and royalties. But equally as important is a homegrown commitment to even higher levels of personal service. Twin Cities Closets has earned its leadership position in the region, not with expensive advertising campaigns, but through word-of-mouth referrals from elated customers. Cole calls it the “cornerstone of the business.”

Starting in 2001, and with more than a decade of custom closet experience, Twin Cities Closets has established its leadership position in both retail and commercial applications. What began as a concept targeted to the existing homeowner has expanded to a bustling commercial market now accounting for approximately 50 percent of the firm’s business. In the Twin Cities area, developer Hunt Gregory has discovered the overwhelming popularity in providing custom closets and storage organization systems as an integral selling point in its new homes. Lisa Lardy coordinates interior design for Garrison Partners, the marketing arm for Hunt Gregory. “I have found Twin Cities Closets to be extremely accommodating and reliable. Their customized approach, product knowledge, and clean and timely installations have been impeccable,” says Lardy. “Being able to deal with a local firm has made all the difference in the world too.”

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